Account and Ecommerce emails may not be going through

Incident Report for Webflow

Resolved

This incident has been resolved.
Posted Feb 02, 2023 - 00:28 UTC

Monitoring

A fix has been implemented and we are monitoring the results. Emails that were not received were queued. These queued emails may take up to 20 minutes to be received.
Posted Feb 01, 2023 - 23:05 UTC

Update

We are continuing to investigate this issue and we are actively working with our email provider to identify the issue.
Posted Feb 01, 2023 - 22:57 UTC

Update

We are continuing to investigate this issue.
Posted Feb 01, 2023 - 22:21 UTC

Investigating

We are currently investigating an issue where transactional emails may not be delivered. This impacts account related emails as well as e-commerce notification emails.
Posted Feb 01, 2023 - 21:30 UTC
This incident affected: Dashboard and Hosted Websites (Ecommerce).
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