This incident has been resolved. A small number of hosted sites were briefly affected due to an upstream provider issue, but services have remained stable following remediation. We’ll continue to monitor overall system health, and no further impact is expected. Thank you for your patience while we worked to restore full functionality.
Posted Oct 02, 2025 - 16:24 UTC
Monitoring
The issue affecting a small number of hosted sites has been mitigated, and impacted services are now stable. We are continuing to monitor closely alongside our upstream provider to ensure there is no further disruption. We’ll provide an update if anything changes.
Posted Oct 02, 2025 - 15:25 UTC
Identified
We have identified that a very small number of sites are currently returning 504 errors due to an issue with an upstream provider. Our engineering team is actively working with the provider to address the problem. We’ll provide another update within the next hour, or sooner if new information becomes available.
Posted Oct 02, 2025 - 15:11 UTC
Investigating
We are currently investigating reports of some customers encountering 504 errors. Early indications suggest this may be related to an upstream provider. Our engineering team is working with urgency to confirm the cause and restore full functionality as quickly as possible. We’ll share another update within the next hour, or sooner if more information becomes available.
Posted Oct 02, 2025 - 14:39 UTC
This incident affected: Hosted Websites (Static pages, CMS pages, Localization, Ecommerce, User Accounts, Forms, Site search, SSL certificate provisioning).