Degraded access to the designer

Incident Report for Webflow

Resolved

We’re downgrading the incident to the limited number of impacted customers and having been unable to unblock them all.
Posted Feb 13, 2021 - 01:52 UTC

Identified

We have identified the issue and are working to implement a fix. We have determined less than 20 customers are affected at this time. They may still regain access to the designer by restoring from a backup. Please contact Webflow support for further help if you are still experiencing issues with backup restoration or crashes.
Posted Feb 13, 2021 - 01:01 UTC

Update

We have discovered that impacted customers can regain access to the designer by restoring from a backup. We are still investigating the issue.
Posted Feb 13, 2021 - 00:30 UTC

Update

We have discovered that customers that have published recently and experienced a crash within the designer, may notice certain pages unavailable. We are continuing to investigate.
Posted Feb 13, 2021 - 00:16 UTC

Investigating

We are currently investigating an issue where some customers are seeing a crash in the designer when loading a project. We will update this incident as we learn more.
Posted Feb 12, 2021 - 23:20 UTC
This incident affected: Dashboard.