Support ticket creation and update delays for some customers

Incident Report for Webflow

Resolved

Webflow’s upstream provider has resolved this issue. No customer action is required at this time.
Posted Aug 20, 2024 - 10:15 UTC

Monitoring

Webflow’s upstream provider has determined a fix and has implemented a solution. We are monitoring the situation and no customer action is required at this time.
Posted Aug 20, 2024 - 08:49 UTC

Identified

Due to an upstream service provider, customers may experience delays in ticket creation or receiving ticket updates by email. We are working with our service provider to resolve the issue. Customers can continue to submit tickets at support.webflow.com.
Posted Aug 20, 2024 - 03:10 UTC
This incident affected: Webflow.com & Marketplace (Support Portal).
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